Terms and Conditions
Returns and Missing Items
Any faulty or less than perfect items will be replaced free of charge, as long as the defect was our fault. Determination of fault is at our discretion. The item in question must also be returned within the indicated expiry date of the product.
Return and exchange of an incorrect product purchased will be accepted for replacement within 24 hours from date of purchase provided that it is unused and is in resellable condition.
All items to be returned to The Good Goods at point of purchase at the customer’s expense.
B) Missing Items
All items picked up will be checked In front of you by our staff member to ensure all items are complete. In the event that there is a missing item from your order, this must be reported to us within 24 hours from the time of purchase/delivery. This will be verified by our staff and will be replaced accordingly. If we receive the report beyond 24 hours, then we can no longer honor the missing item report.